Appointments
Please phone (08) 8276 8933 for appointments during opening hours (go to "Contact Us"). If you have a complex problem that may require more time, please let the receptionist know, so that a longer consultation can be scheduled. This enables your doctor to better evaluate your problem and prevents inconvenience to other patients who may be kept waiting. Occasionally, emergency situations arise that must take precedence. Please be assured that the same quality attention and care would be given to your family if required. To avoid waiting, you are welcome to phone the medical centre before your appointment to check whether your doctor is running on time.
Each doctor keeps appointments open that can only be booked on the day (they cannot be prebooked). This prevents waiting times blowing out for urgent bookings. If you feel you need to be seen on the day ring at 8:00 as those bookings are usually gone by 8:10. We'll do everything possible to ensure you can be seen on the day but there is no guarantee this will be by your preferred doctor.
Each doctor keeps appointments open that can only be booked on the day (they cannot be prebooked). This prevents waiting times blowing out for urgent bookings. If you feel you need to be seen on the day ring at 8:00 as those bookings are usually gone by 8:10. We'll do everything possible to ensure you can be seen on the day but there is no guarantee this will be by your preferred doctor.
Referrals
Government regulations require doctors to write a new letter for every specialist referral, including private specialist annual appointments. In general, we cannot write the referral without a consultation, therefore please make an appointment for referrals.
Repeat Prescriptions
Normally, patients are requested to make appointments for prescriptions. This is because it is in your interest to review your general health status while under treatment. There are good reasons why medications have a set number of repeats before new prescriptions need to be written. A $5 fee is charged for prescriptions for non health-care card holders, if not seen by their doctor.
Telephoning Your Doctor
The doctors will take phone calls relating to you and your family's health, and for simple pathology test results. If consulting, they will ring back at an appropriate time. Appointments are necessary for more complex problems and results.
Immunisations
The Colonel Light Medical Centre offers a full immunisation service. We perform routine childhood immunisations, tetanus, pneumonia and flu vaccines. Prescriptions are required for Hepatitis A and B vaccines and other vaccines including typhoid, cholera and the flu vaccine for healthy people under 65 years of age. The flu vaccine is free for those older than 65 years, and for those with chronic illnesses which include asthma, diabetes, heart disease and chronic lung conditions, along with people on medication that may impair their immune system. The pneumonia vaccine is also free if you are 65 years or older.
Test Results
Patients are asked to make an appointment to follow up test results. Warfarin results (INRs) are usually conveyed per phone. Appointments are also required to discuss X-ray results.
General Practitioner Fees*
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Fees relate to the complexity of the problem and the time required to formulate a management plan. If you feel you will need a longer appointment, please let one of our receptionists know. Your GP and the patients following your appointment will be most appreciative.
Bulk billing is available to children under 16 years of age, pensioners, and concession card holders. An account with a gap payment is given to non-card holders for consultations. A $4 discount is offered for accounts paid at the time of the consultation. Workcover accounts are to be paid on the day of your consultation. Consideration is given to those with financial difficulties, or those requiring frequent appointments. We encourage you to discuss this with your doctor. A full set of fees is available at reception. Additional costs may apply for investigations, treatments, procedures and referrals. After hours fees are higher. |
Normal consulting hours
After hours
* Please note, Dr Doan's fees differ from those displayed in the tables. A copy of her fees is available at reception.
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Allied Health Fees
Please note that Allied Health fees are subject to change. Speak to one of our reception staff for up-to-date fee information.
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Pathology
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Bulk billing to all Medicare-eligible patients. Exemptions apply.
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Physiotherapy
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Initial consult $80.00
Discount (Eligible concession card holders) $76.00 Subsequent consult $65.50 Discount $61.50 Care Plan Gap $10.00 Discount $7.00 Wendy and Jo are Bupa preferred providers. They also accept clients’ Medicare referrals from external GPs with a chronic disease management plan – Gap payments apply. |
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Podiatry
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Initial consult $70.
Subsequent consult $60. |
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Dietetics
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Initial consult - Private $120 (1 hour).
Initial consult - Concession $95 (1 hour). Subsequent consult - Private $80 (30 mins) Subsequent consult - Concession $65 (30 mins) EPC patients - Rebate $53.60. DVA Clients - No charge. |
Patient Feedback & Complaints
We are committed to ongoing improvement in our clinical care and delivery of service. Feedback from our patients is essential to the evolution of our practice and is welcomed. From time to time, the Colonel Light Medical Centre will conduct surveys on medical issues and the efficient running of the Medical Centre. Patients are invited to provide their views and suggestions to help us improve our services. Please feel free to discuss any concerns you may have with your doctor or our reception staff. If there is any matter you feel cannot be dealt with adequately by the practice, you may contact:
Health and Community Services Complaints Commissioner
PO Box 199, Rundle Mall, SA 5000
Phone: (08) 8226 8666
Health and Community Services Complaints Commissioner
PO Box 199, Rundle Mall, SA 5000
Phone: (08) 8226 8666